Branch Service Manager
Lagos
• Nigeria
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Customer Service Executive
Lagos,
Port Harcourt,
Abuja
• Nigeria
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AAVA Brands LimitedProfession (Transportation, logistics, storage, Mid-level)
Industry (Mid-level)
Seniority (Transportation, logistics, storage)
© Fuzu Ltd
Transportation + 2 more
Description
Requirements
Interested candidates should possess 8 years of experience
Responsibilities
Branch Operations & Service Delivery
• Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
• Ensure adherence to company policies, safety standards, and service protocols.
• Monitor service KPIs and implement corrective actions where necessary.
Customer Satisfaction & Complaint Resolution
• Handle escalated customer issues and ensure timely resolution.
• Drive initiatives to improve customer experience and satisfaction levels.
Team Leadership & Development
• Supervise service technicians, customer care executives, and support staff.
• Conduct regular training sessions and performance evaluations to maintain high service standards.
Technical Support & Troubleshooting
• Provide hands-on technical guidance to the team.
• Liaise with central technical teams for complex issues and product updates.
Inventory & Spare Parts Management
• Ensure availability and proper management of spare parts and tools.
• Coordinate with procurement and logistics for timely replenishment.
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