Sunculture
Credit Collections Associate
Nairobi
• Kenya
Closed for applications
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Sunculture
Credit Collections Associate
Nairobi
• Kenya
Closed for applications
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SuncultureProfession (Agriculture, fishing, forestry, Entry and Basic-level)
Industry (Accounting, finance, banking, insurance, Entry and Basic-level)
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Seniority (Accounting, finance, banking, insurance, Agriculture, fishing, forestry)
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Sunculture
Agriculture + 2 more
Description
Requirements
- Diploma or bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Previous 1 -2 years’ experience in credit collection or a similar role
- At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
- Knowledge in credit management and banking is an added advantage.
- Capable and willing to work extended hours
- Excellent interpersonal skills with good leadership skills.
- Evidence of well-developed organizational skills and the ability to meet strict deadlines.
- Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
- Sound verbal communication skills including the ability to negotiate respectfully and assertively
- Accuracy and attention to detail.
- Demonstrated ability to quickly learn new systems and processes.
- Demonstrated commitment to service excellence.
- Proficiency in GSuite, Microsoft Office
Responsibilities
- Monitor and manage the PayG portfolio within the 1–90 days arrears bucket, identifying delinquency trends and escalating potential risk exposures to support effective portfolio control.
- Conduct customer follow-ups through telephone calls and field visits (where necessary) to secure repayments and negotiate structured repayment plans in line with credit policy.
- Ensure effective early arrears management to maintain Portfolio at Risk (PAR) within approved thresholds and improve churn rates and cure rates.
- Escalate delinquent accounts to Field Officers for prompt on-ground follow-up and resolution, ensuring timely intervention on high-risk and priority cases to improve recovery outcomes.
- Drive timely resolution of client-related issues, including negotiation of repayment agreements, processing and follow-up of insurance claims, handling rescheduling requests, and coordinating aftersales support to enhance customer experience and recovery efficiency.
- Support scheduling and prioritization of collection activities to maximize productivity and recovery performance across assigned portfolios.
- Generate weekly arrears, compliance, risk, and recovery performance reports to support management decision-making and ensure adherence to internal credit policies and regulatory requirements.
- Perform any other duties within the scope of this position as assigned by the Credit Collections Manager.
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