KEY RESPONSIBILITIES

• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
  
• Manage charge backs, merchant payments, card holder payments and exceptions.
  
• Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
  
• Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
  
• Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
  
• Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
  
• Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.
  

Academic & Professional

• Education Bachelor's Degree Any RQ
  
• Professional Qualifications CPA Part 2 RQ
  
• Master's Degree Business Related AA
  

Experience

• Total Minimum No of Years Experience Required 4 Years
  

Detail Minimum No of Years Need Type[1]

• Banking Operations 4 ES
  
• Reconciliation/ Management of suspense Accounts 4 ES
  
• Card Business/ Card Operations 2 ES
  
• Audit & Risk Awareness 3 DE
  
• Data Analysis & Presentation of Management Reports 3 ES
  
• People Management 4 ES
  
• Stakeholder Management 4 ES