Experience & Qualifications

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
  
• Minimum of 5 year working experience in similar function
  

Skills, Capabilities & Personal attributes

• Articulate
  
• Strong interpersonal skills
  
• Maintain high level writing skill
  

FINANCIAL

• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
  
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.
  

PROCESS

• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
  
• Forward report to Management for approval of recommendations.
  
• Communicate approved recommendation to HR and other relevant departments for implementation.
  
• Follow-up on implementation of approved recommendations with relevant departments.
  
• Prepare summary on all approved investigation reports
  
• Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions
  
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities