KNOWLEDGE & EXPERIENCE

• 5+ years of experience in life insurance claims handling, with at least 2 in a leadership role
  

4. QUALIFICATIONS

• Bachelor’s degree in Commerce (BCOM), or a business-related field
  
• Professional insurance qualification (e.g., AIIK, ACII, LOMA)
  

SKILLS AND COMPETENCIES

• Advanced understanding of life insurance claims assessment and policy terms
  
• Strong people management and performance coaching skills
  
• Analytical thinking and ability to handle complex claims scenarios
  
• Excellent stakeholder engagement and communication abilities
  
• High integrity and attention to regulatory and audit requirements
  

Effective in managing pressure and delivering under strict deadlines

• Lead, guide, and review the work of claims officers to ensure timely and accurate assessment of claims
  
• Manage high-value or complex claims escalations, coordinating with underwriting, legal, reinsurance, and medical assessors as needed
  
• Ensure claims turnaround times and service level agreements are consistently met across the portfolio
  
• Provide quality assurance by reviewing sampled claims decisions and audit feedback
  
• Monitor trends in claims repudiations, fraud, and operational risk to propose preventive actions
  
• Liaise with finance and reinsurance teams to ensure proper funding, recoveries, and claims provisioning
  
• Support reporting and analytics on claims volumes, causes of claims, and portfolio loss ratios
  
• Mentor and support development of team members through regular coaching and performance feedback
  
• Ensure all claims operations comply with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations, the Data Protection Act (DPA), and Insurance Regulatory Authority (IRA) claims settlement guidelines
  
• Oversee screening of claimants and beneficiaries, and ensure suspicious claims are escalated to compliance in a timely manner
  
• Client focus: Ensure continuous and professional communication with corporate clients and beneficiaries, especially on complex or sensitive claims