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KCB Group, M-KOPA, TotalEnergies, Uganda Technology & Management University , UMC Victoria HospitalProfession (Entry and Basic-level)
Accounting, finance, banking, insurance,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Energy, power,Engineering, architecture,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Entry and Basic-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Governmental,Health care, medical,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,
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KCB Group
Banking + 2 more
Description
Qualifications
- Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
Responsibilities
- Complete all business service requests within SLA timelines.
- Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
- Support successful channels application deployments or enhancements per month without SLA breaches.
- Resolve high-priority incidents within SLA.
- Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
- Implement process improvements or automation initiatives per quarter to enhance service delivery.
- Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
- Fast request fulfillment of business service requests, improving operational turnaround and productivity.
- Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
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