We’re looking for a Real Time Analyst to join our operations team. This role monitors live performance metrics and helps ensure service levels are consistently met in a fast‑paced contact center environment.

• Strong analytical and problem‑solving skills.
  
• Experience with WFM tools (IEX, Verint, NICE, etc.).
  
• Excellent communication skills.
  
• Ability to adapt quickly in a dynamic environment.
  
• High attention to detail and time management.
  
• Prior RTA or WFM experience preferred.
  
• Bachelor’s degree in Business, Statistics, Operations, or related field (preferred).