Experience & Qualifications

• Bachelor’s degree in business, Finance, Communications, or a related field.
  

• Certifications in Partner Relationship Management, Customer Success, or Account Management are beneficial.
  

• Postgraduate qualifications in Customer Relationship Management or International Business are an advantage.
  

• Minimum of 5 years of experience in partner management, customer success, or account management, ideally in fintech or remittance sectors.
  

• Proven experience in managing strategic relationships with global and regional partners, driving mutual business growth and satisfaction.
  

• Familiarity with financial services operations, compliance requirements, and customer experience best practices.
  

• Develop and nurture strategic relationships with key partners, ensuring their needs are met and aligned with Ecobank’s business goals.
  

• Monitor partner performance and track KPIs, ensuring targets for revenue growth and service quality are achieved.
  

• Drive a 35% increase in wallet share for the top 10 partnerships through effective relationship management, upselling, and cross-selling opportunities.
  

• Provide ongoing support to partners, addressing operational and product-related needs promptly and effectively.
  

• Collaborate with internal teams (Operations, Compliance, Product Development) to resolve partner issues swiftly, ensuring minimal disruption to services.
  

• Conduct regular business reviews with partners, sharing performance data, insights, and strategic recommendations to drive continuous improvement.
  

• Ensure compliance with all relevant regulations, contracts, and SLAs in the delivery of partner services.