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Industry (Information technology, software development, data)
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Seniority (Information technology, software development, data)
© Fuzu Ltd
COMPUTECH LIMITED
Computers + 1 more
Description
Education
- Bachelor's degree in computer science/engineering or information technology preferred.
- Must be CISCO certified
- Cisco CCNA CCNP Routing and Switching, CCNA CCNP Collaboration certifications preferred
Qualifications & Experience
- Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network.
- Experience on Cisco SDWAN, MPLS, Cisco Webex Calling & Cloud Collaboration.
- Technical aptitude in telecommunication infrastructure Good analytical skills
Knowledge and Skills Requirements
- Excellent communication and documentation skills
- Strong analytical and trouble-shooting skills
- Must be able to work within the stipulated deadlines.
- Strong analysis and application abilities.
- Strong observation skills.
- Fast learner, self-motivated and have a positive attitude
- Stress resistant and a team player Flexible.
Key competencies
- Solution-Oriented Analysis Sound Decision-Making
To apply, submit CVs to the Email provided.
Responsibilities
- Deployment and Support of Cisco / Huawei LAN and WAN networks
- Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)
- Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE. Webex Calling, and Webex Contact Center.
- Configure and troubleshoot SIP, H.323. MGCP, and SCCP protocols for voice and video communications. Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.
- Integrate Cisco UC with third-party applications (CRM, Microsoft Teams, Zoom, etc.).
- Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs). Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments.
- Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.
- Collaborate with network teams to ensure optimal
- performance of LAN/WAN for real-time communications. Provide Level 2/3 support for complex UC and Contact Center issues.
- Stay updated with Cisco's latest collaboration technologies (Webex, Cloud Calling. Al-based contact centres).
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