Skills and Experience

• 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects.
  

• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.
  

• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.
  

• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.
  

• Experience with Service Now change and incident management workflows.
  

• Service and customer-centric mindset.
  

• Excellent problem-solving and critical thinking abilities.
  

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
  

• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
  

• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
  

• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
  

• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
  

• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
  

• Produce and maintain technical documentation, runbooks, and standard operating procedures.
  

• Proactively monitor and resolve infrastructure service issues before escalation occurs.
  

• Ensure Service Now incident, request, problem, and change records are proactively updated.
  

• Participate in change activities that may be scheduled outside normal working hours.
  

• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
  

• Adhere to Information Protection Policies and Business Continuity Plans.