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Information technology, software development, data Jobs for Mid-level in Africa

3 jobs found

Oasis Outsourcing

IT Helpdesk

Nairobi

• Kenya

SBM Bank

Supervisor, Functional Systems

Nairobi

• Kenya

Danish Refugee Council

Information Management Specialist

Kampala

• Uganda

International Committee of the Red Cross

Assistant and Information Management Officer (AIMO)

Maiduguri

• Nigeria

Closed for applications
Bank of Africa Group BMCE Africa

Cyber Security Analyst

Nairobi

• Kenya

Closed for applications
Nestle

Information Technology Coordinator

Sagamu

• Nigeria

Closed for applications
Credit Direct Limited

IT Compliance & Service Delivery Officer

Lagos

• Nigeria

Closed for applications
NCBA

Network Engineer

Nairobi

• Kenya

Closed for applications
Zedcrest Group

Information Security Analyst

Lagos

• Nigeria

Closed for applications

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SAFARICOM

IT Solutions Architect

Nairobi

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Seniority (Information technology, software development, data)

Entry and Basic-level,Mid-level,

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Oasis Outsourcing

Outsourcing + 1 more

IT Helpdesk

Nairobi • Kenya
Job details

Salary

Description

We’re looking for a Senior IT Helpdesk Analyst to provide on-site and remote support for hardware, software, network configurations, Office 365, VoIP, and business applications. You'll manage incidents, troubleshoot complex issues, and support users—including C‑levels—with strong communication and advanced technical skills.

🔧 Key Responsibilities

  • Configure OS, drivers, BitLocker, EDR, .NET, Java, VPNs
  • Install and support advanced business apps
  • Troubleshoot hardware, software & network issues
  • Manage IT assets and ticket documentation
  • Act as IT POC for small branches
  • Provide remote support via chat/calls

🎓 Requirements

  • Senior-level IT experience
  • College degree or higher
  • Based in Kenya (Nairobi or Remote)


Responsibilities

🎓 Requirements

  • Senior-level IT experience
  • College degree or higher
  • Based in Kenya (Nairobi or Remote)

Hard & Soft Skills Required

  • IT Helpdesk Management
  • IT Incident Management
  • IT Asset Management
  • Strong troubleshooting skills
  • Excellent communication in English
  • Ability to manage multiple priorities in a fast-paced environment
  • Configure computers with OS, BitLocker, drivers, network, EDR, .NET, Java, and other essential tools.
  • Install and configure advanced business applications and client software.
  • Troubleshoot hardware, software, electrical, network, and accessory issues.
  • Manage IT asset assignment and documentation.
  • Diagnose complex network issues using monitoring tools and OSI Model.
  • Support equipment movement and setups across locations.
  • Handle ticket documentation and closure in the ITSM system.
  • Act as the primary IT point of contact for small branches or accounts.
  • Provide remote assistance to users, customers, and C-levels via chat, call, and corporate channels.


    • Tags
    Information technology, software development, dataOutsourcing, leasingMid-levelKenya

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