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Customer support, client care jobs in Kiambu, Kenya
11 jobs found
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Seniority (Customer support, client care)
© Fuzu Ltd
Oasis Outsourcing
Outsourcing + 1 more
Description
Tire Support Specialist (French & English)
Location: Nairobi, Kenya
Work Modality: On-site
Employment Type: Full-Time
About the Role
We are seeking a Tire Support Specialist to provide exceptional support to consumers, tire installers, and wholesale distributors. This role is ideal for customer-focused professionals who enjoy problem-solving, delivering outstanding service, and working in a fast-paced environment.
The successful candidate will handle customer interactions across phone, chat, and email while ensuring a positive customer experience and meeting service performance standards.
Key Responsibilities
- Handle inbound customer interactions via phone, chat, and email in a professional and timely manner.
- Assist customers with tire-related inquiries, product information, and order support.
- Provide accurate solutions and guidance while maintaining a high level of customer satisfaction.
- Document customer interactions and maintain detailed records within internal systems.
- Escalate complex issues to team leaders or other departments when necessary.
- Collaborate with internal teams to ensure efficient problem resolution.
- Meet established KPIs, quality standards, and service level expectations.
- Deliver a positive and consistent customer experience across all communication channels.
QualificationsRequired
- 6 to 12 months of experience in Customer Service, Contact Center, or a similar customer-facing role.
- Fluent French (C1).
- Advanced English (C1 or higher).
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Problem-solving mindset with the ability to think critically and resolve issues effectively.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Adaptability and willingness to learn new systems and processes.
Preferred
- Experience in sales, retention, or customer relationship management.
- Spanish language skills are a plus but not required.
Key Competencies
- Customer Service Excellence
- Multichannel Support (Voice, Chat & Email)
- Communication Skills
- Problem Solving
- Customer Relationship Management
- Attention to Detail
- Time Management
- Adaptability
- Team Collaboration
- Multitasking
- Professionalism
- Results Orientation
Ideal Candidate
The ideal candidate is customer-focused, bilingual in French and English, and passionate about delivering exceptional service. They are comfortable working in a fast-paced environment, managing multiple communication channels, and providing accurate, efficient support while maintaining a positive attitude and strong attention to detail.
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