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Profession (Banking, microfinance, insurance, Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Engineering, architecture,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Project, program management,Research, academy,Sales, marketing, promotion,Security,Teaching, training,Transportation, logistics, driving,
Industry (Customer support, client care, Mid-level)
Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Banking, microfinance, insurance)
© Fuzu Ltd
Stima SACCO
Banking + 2 more
Description
Responsibilities
- Provide information and premium service to Stima Members, on products and services while delivering high quality service
- Man physical and digital touch points both inbound and outbound according to assigned schedule and queues
- Raising Service Requests within the CRM for issues that cannot be resolved and follow up/escalate
- Perform upsell and cross sell of Stima products and services
- Carry out outbound education and retention conversations as guided by the outbound script
- Vetting and collecting member information to enable update of data in the systems database as per procedures
- Initiate investigation through escalation of complaints not solved to the Channels Experience Team Leader
- Ensure adherence to the work schedule
- Any other duty as will be assigned
Requirements
- Bachelors Degree will be an added advantage
- Diploma in Business Management, Marketing, Communication or related field.
- Ability to adapt to change
- Knowledge of customer service principles and practices
- Knowledge of CX Tools
- Excellent data entry and typing skills
- Excellent command of written and spoken English and Swahili
- Presenting and communicating information
- Demonstrated ability to take initiative and drive results
- 3 Years Experience
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