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Customer Service Representative
Nairobi
• Kenya
Profession
Industry (Customer support, client care)
Seniority (Customer support, client care)
© Fuzu Ltd

Outsourcing + 1 more
Description
Responsibilities
Make outbound calls to set appointments for home remodeling valuations Follow scripted calls to ensure consistency and effectiveness Join and manage campaigns in the dialer system, adjusting based on lead age and status Re-engage with leads who received valuations but did not proceed with services Handle cancellations and attempt to reschedule or re-engage Set up appointments in the dialer system Potentially take incoming calls from existing clients Conduct cold calls to identify new potential clients interested in our services
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