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Engineering, architecture Jobs in Entry and Basic-level

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West Indian Ocean Cable Company ( WIOCC)

CLOSED

NOC Engineer (Fibre)

Lagos, Nigeria

Closed 17 days ago

West Indian Ocean Cable Company ( WIOCC)

CLOSED

NOC Shift Leader (Fibre)

Lagos, Nigeria

Closed 17 days ago

Starcare International Hospital

CLOSED

Biomedical Engineer

Lagos, Nigeria

Closed 9 days ago

New Healthway Company

CLOSED

Machinist / Welder

Lagos, Nigeria

Closed 13 days ago

Public Service Commision

CLOSED

Chief II - Burder Location, DIIF Sub - County, Wajir County

Wajir, Kenya

Closed 6 days ago

Flour Mill of Nigeria Plc

CLOSED

Machinist

Lagos, Nigeria

Closed 13 days ago

Yardoak Project

CLOSED

Production Supervisor - NYSC

Lagos, Nigeria

Closed 5 days ago

A.G. Leventis (Nigeria) Limited

CLOSED

Sales Manager (Commercial Vehicle - Trucks & Construction Equipment)

Lagos, Nigeria

Closed 26 days ago

Choice Talents NG

CLOSED

Interior Designer

Lagos, Nigeria

Closed 6 days ago

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KEMRI -Wellcome Trust Research Programme

CLOSED

Assistant Research Officer - UZIMA Study

Kilifi, Kenya

Closed 25 days ago

Country / Region

Kenya
Nigeria
Uganda

Fuzu

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CLOSED FOR APPLICATIONS

NOC Engineer (Fibre)

Closing: Apr 19, 2024

This position has expired

Published: Apr 12, 2024 (24 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • Bachelor’s Degree (or equivalent) in a related field.

Experience & Skills:

  • Requires minimum of 1 years’ experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
  • Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
  • Effective written and verbal communications skills evidenced by work history and accomplishments
  • Expert knowledge of at least one trouble ticket system, NetSuite desirable
  • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

  • Client focused, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personnel excellence, accuracy and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Strong analytical skills and able to collate and interpret data from various sources
  • Excellent English language communicator with a natural aptitude for dealing with people
  • Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
  • Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.


Responsibilities
Qualifications
  • Bachelor’s Degree (or equivalent) in a related field.

Experience & Skills:

  • Requires minimum of 1 years’ experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
  • Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
  • Effective written and verbal communications skills evidenced by work history and accomplishments
  • Expert knowledge of at least one trouble ticket system, NetSuite desirable
  • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

  • Client focused, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personnel excellence, accuracy and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Strong analytical skills and able to collate and interpret data from various sources
  • Excellent English language communicator with a natural aptitude for dealing with people
  • Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
  • Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.


Job Objective

  • Provide first-level support for clients, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works.
  • To be acknowledged as the client’s champion ensuring high levels of satisfaction and an excellent client experience. Provide backup support to the NMC.

Key Duties & Duties

  • Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
  • Proactively monitor alarm management systems for events, create, own, and manage trouble tickets to successful resolution
  • Supplier incident management
  • Incident management, trouble shooting and resolution of first level technical issues
  • Ensure all service tickets have correct closure data
  • Use of and ensuring data integrity of systems
  • Assist Service Managers as required and produce reason for outage reports
  • Assist with planned engineering works, including service impact analysis and client notifications
  • Identify service concerns, issues, challenges and escalate to NMC/TAC and management
  • Maintain accurate records, assist with auditing and data cleansing as directed
  • Assist Provisioning to configure & activate services / restoration as directed.

Tags

Engineering, architecture jobs

Telecommunications industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Engineering, architecture jobs in Lagos

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