Job Title: Debt Collector (Collections Officer)

Department: Credit & Collections

Job Summary

The Debt Collector is responsible for recovering outstanding debts from customers while maintaining positive client relationships and adhering to regulatory and company guidelines. The role involves contacting clients, negotiating repayment plans, and ensuring timely resolution of delinquent accounts to minimize financial risk for the institution.

Key Responsibilities

• Contact customers via phone, email, and written communication to follow up on overdue accounts.
  

• Negotiate repayment terms and payment plans in line with company policies.
  

• Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.
  

• Maintain accurate and up-to-date records of all collection activities in the system.
  

• Investigate and resolve discrepancies related to billing or payments.
  

• Escalate complex or high-risk accounts to management when necessary.
  

• Ensure compliance with legal, regulatory, and ethical standards in debt collection practices.
  

• Provide customers with information on consequences of non-payment and available solutions.
  

• Collaborate with internal departments (e.g., credit, legal, customer service) to resolve cases.
  

• Conduct physical visits for difficult cases.
  

• Meet or exceed collection targets and performance KPIs.