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Customer Support & Operations Assistant
Nairobi
• Kenya
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AAR Healthcare, Aga Khan Hospitals, Avenue Healthcare, Pigeon Baby Lab Kenya Ltd, Shalina HealthcareProfession (Health care, medical, Mid-level)
Industry (Mid-level)
Seniority (Health care, medical)
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Health care + 1 more
Description
Objective :
You will play a key role in supporting sales activities, building professional relationships, and executing field activations and educational initiatives that enhance brand presence and customer engagement.
Key Responsibilities:
Sales Execution
- Achieve monthly and annual sales targets
- Support order planning by reviewing stock levels and product performance
- Identify opportunities to expand sales within assigned accounts
Relationship Management
- Build and maintain professional relationships with healthcare professionals and retail partners
- Support product understanding and appropriate usage through regular engagement
Brand Activation & Events
- Support the planning and execution of in-store promotions and educational events
- Assist in creating engaging customer experiences to drive product awareness
Reporting & Communication
- Maintain regular alignment with the MD and office team
- Submit timely and accurate daily/weekly reports on activities, feedback, and sales progress
Market Intelligence
- Monitor competitor pricing, promotions, and product activities
- Share relevant insights to support sales strategy and decision-making
Operational Support
- Ensure proper product display and merchandising in stores
- Support order processing, customer communication, and payment follow-up in line with company policies
Responsibilities
Diploma or Bachelor’s degree in Business, or related field.
2–4 years of experience in Pharmaceutical Sales, or FMCG Sales is an advantage
Execution Discipline: Ability to follow company strategies with consistency and reliability
Proactive Attitude: Willingness to take initiative and support field activities
Communication Skills: Clear and professional communication with both customers and partners
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Proficiency in MS Office (Excel, Word, PowerPoint)
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