HR Operations Manager

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage)
Professional certification (e.g., CIPM, CIPD) is desirable
6–10+ years of progressive HR experience, with strong exposure to HR operations and employee engagement
Experience managing HR systems and data analytics
Strong knowledge of labour laws and HR best practices

HR Operations Management

Oversee end-to-end HR operations, including onboarding, documentation, employee records management, confirmations, exits, and compliance processes.
Ensure accuracy, integrity, and confidentiality of HR data and systems.
Drive continuous improvement and standardisation of HR processes, policies, and procedures.

Policy Implementation & Compliance

Implement and monitor HR policies, ensuring consistent application across the organisation.
Provide guidance to line managers on HR policies, procedures, and best practices.
Ensure adherence to statutory requirements and organisational standards.

Employee Engagement & Experience

Design and execute employee engagement strategies aligned with organisational goals.
Lead engagement initiatives such as surveys, focus groups, recognition programs, wellness activities, and internal events.
Analyse engagement data and recommend actionable interventions to improve employee morale and retention.
Drive internal communication initiatives in collaboration with relevant stakeholders.

Performance & Culture Support

Support the implementation of performance management processes, including appraisals, PIP administration, and documentation.
Promote a high-performance culture through effective employee experience initiatives.
Partner with HR Business Partners and line managers to address employee concerns and improve workplace climate.

HR Systems & Reporting

Manage HRIS and ensure optimal utilisation for reporting and decision-making.
Generate and analyse HR metrics (turnover, engagement scores, absenteeism, etc.) to inform leadership decisions.
Prepare periodic HR reports and dashboards for management review.

Stakeholder Management

Serve as a key interface between employees, management, and HR leadership.
Collaborate with cross-functional teams to ensure alignment of HR initiatives with business objectives.
Provide advisory support to managers on employee relations and engagement matters.

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