Qualifications & Experience

• Bachelor’s degree in Health Administration, Public Health, Nursing, Business Administration, or related field (Master’s preferred).
  
• 10+ years of progressive leadership in hospital operations or operational experience roles with at least 5 years in senior leadership in a large referral/teaching hospital.
  
• Proven experience leading change in patient experience, IPC, and operational quality
  
• Knowledge of Kenya’s health system, policies, devolved healthcare structure, and regulatory standards.
  
• Strong financial management and infrastructure management experience.
  
• Demonstrated success in managing multi-facility operations.
  

Method of Application

Strategic & Operational Leadership

• Provide overall operational oversight leadership and operational support to clinical and non-clinical functions across AGC Tenwek Hospital and its satellite facilities.
  
• Develop and implement integrated operational strategies that align with the hospital’s 2024–2028 strategic plan and Christian mission.
  
• Champion a culture of compassion, accountability, and excellence across all hospital operations.
  
• Lead hospital readiness for accreditation, inspections, and compliance with national and international quality standards.
  

Service Delivery, Transitions of Care & Patient Experience

• Oversee all administrative, clinical and non-clinical operational support, including inpatient wards, theatres, diagnostics, emergency, outpatient, maternal/child health, speciality units, catering, laundry, housekeeping, transport, and security.
  
• In liaison with the clinical teams, ensure seamless transitions of care between Tenwek’s facilities, from admission to referral, transfer, and discharge.
  
• Establish and monitor end-to-end patient flow systems that reduce overcrowding and delays.
  
• Strengthen patient dignity and experience: ensure adequate utensils, linen, meals, and compassionate bedside culture.
  
• Oversee implementation of robust Infection Prevention and Control (IPC) systems to reduce outbreak risks.
  

Resource, Infrastructure & Financial Stewardship

• Collaborate with supply chain, inventory and maintenance to ensure allocation of resources across all hospital and satellite facilities.
  
• Ensure all wards and clinical areas have the basic tools, supplies, and infrastructure to deliver safe care.
  
• Collaborate with the Finance team to optimize budget planning, cost-control, and resource utilization.
  
• Lead infrastructure improvement projects to address overcrowding, sanitation, and patient flow bottlenecks.
  

People, Culture & Performance Management

• Provide leadership to operational and administrative managers, ward in-charges, and support staff across facilities.
  
• Promote a culture of humility, service, and accountability, addressing unprofessional conduct and rudeness through coaching and performance management.
  
• Build leadership capacity and succession planning across all operational departments.
  
• Ensure staff training on IPC, customer care, and Tenwek’s Christian values of service.
  

Compliance, Data & Reporting

• Oversee compliance with Kenya’s Ministry of Health standards, KMPDC, and other regulatory bodies.
  
• Implement systems to monitor and report patient safety indicators, adverse events, and service quality outcomes.
  
• Produce timely reports and operational dashboards for the CEO, Board, and donor partners.
  
• Champion data-driven decision-making in operations and clinical support.
  

Stakeholder Engagement, Partner Coordination & Community Relations

• Serve as the CEO’s representative for operational matters with county officials, referral partners, regulatory bodies, and external organizations.
  
• Coordinate with county health teams, community leaders, and partner organizations to strengthen service delivery.
  
• Support donor relations and strategic partnerships for resource mobilization and service improvement.
  
• Represent Tenwek in external operational forums and strengthen its role as a referral and teaching hospital.
  

Emergency & Risk Management

• Lead hospital-wide emergency preparedness (pandemics, outbreaks, disasters).
  
• Maintain and monitor risk registers for all operational areas, with mitigation and business continuity plans.
  
• Ensure staff readiness and training for emergency response.