1) End-to-end delivery leadership (digital + program)

• Own the integrated delivery plan across workstreams: platform, employer acquisition, youth onboarding/support, learning pathways, content, safeguarding, MEL, and finance.
  

• Translate program objectives into work plans, sprint cycles (where relevant), and delivery milestones.
  

• Maintain a single view of progress, dependencies, risks, and decisions across teams.
  

2) Digital product & operations coordination

• Work with Platform Design/Support and engineering to prioritize features that enable: participant onboarding, job matching, safe communications, data capture, and reporting.
  

• Run/coordinate agile ceremonies as appropriate (backlog grooming, sprint planning, demos, retros) while ensuring non-technical teams remain aligned.
  

• Ensure user feedback (youth and employers) is captured and converted into actionable product/ops improvements.
  

3) Stakeholder and partner management

• Coordinate engagement with program partners (referral organizations, learning providers, ecosystem actors) and ensure roles, workflows, and SLAs are clear.
  

• Convene operational check-ins and governance touchpoints and track actions to closure.
  

4) Performance management, MEL alignment, and reporting readiness

• Ensure each workstream has measurable outputs and KPIs aligned to the Program’s results framework.
  

• Coordinate with MEL/Data to ensure instrumentation is in place (data fields, dashboards, survey plans) and that reporting is accurate and timely.
  

• Establish a delivery cadence for weekly/monthly reviews using data to make decisions.
  

5) Safeguarding, quality, and risk management

• Ensure safeguarding is operationalized across digital channels, content, and opportunity verification (escalation pathways, incident handling, staff training).
  

• Lead the program risk register and mitigation actions, including marketplace integrity risks (scams, exploitation, unsafe postings).
  

• Drive quality assurance standards for participant experience and employer engagement.
  

6) Budget coordination and value-for-money support

• Coordinate with the Financial Specialist and Finance Manager to align activities with budgets, forecasts, and burn rate.
  

• Support procurement planning and ensure spend supports the most effective delivery pathways.
  

Key deliverables

• Integrated end-to-end delivery plan (workstreams + milestones + dependencies).
  

• Operational cadence and governance rhythm (weekly execution reviews; monthly performance reviews).
  

• Risk register and issue log, updated and actioned.
  

• Delivery dashboards / progress updates integrating platform metrics and field/program metrics.
  

• Documented workflows for key journeys (youth onboarding, employer onboarding, opportunity QA, safeguarding escalation, learning pathway progression).
  

Qualifications & experience

• Bachelor’s degree in a relevant field (Business, Technology, Information Systems, Engineering, Public Policy, or related).
  

• 5–8+ years in roles that combine digital product/technology delivery and program operations, such as:
  

• product/program management in a tech-enabled social impact initiative,
  

• marketplace/platform operations,
  

• growth/ops leadership in a digital services company,
  

• or digital transformation delivery in an outcomes-focused environment.
  

• Demonstrated experience managing cross-functional teams (product, content, partnerships, data, operations).