Qualifications

• Bachelor’s degree in Business, Economics, Statistics, or a related field
  

• At least 3 years’ experience in a similar role supporting field sales or commercial operations teams
  

• Hands-on experience in data collection, analysis, and reporting
  

• Strong proficiency in Excel/Google Sheets (pivot tables, lookups, reporting, dashboards)
  

• Experience using Power BI or similar data visualization tools is an added advantage
  

• Familiarity with CRM and ERP systems (e.g., Salesforce, TundaHub, or similar platforms)
  

• Strong analytical skills with the ability to organize, interpret, and present data clearly
  

• Excellent communication and coordination skills, with the ability to support multiple stakeholders
  

Incentive Schemes Management

• Verify, track, and compile all Refer & Earn payments due and submit for approval
  

• Compile, verify, and submit for approval all employee and sales team commissions and/or bonuses
  

• Track, compile, and apply commission penalties across the sales team prior to payout
  

• Compile, verify, and submit all promotional prizes and rewards due during sales promotion events
  

Agent Support

• Manage Field Sales Agent registration, ensuring all onboarding requirements are met prior to training and activation
  

• Issue IDs and distribute branding materials to active Field Sales Agents
  

• Respond to and coordinate resolution of agent queries related to registration, IDs, sales leads, commissions, and branding items
  

• Act as a liaison between Agents, Team Leads, and the Training Team to support smooth onboarding of new agents
  

Commercial Performance Tracking

• Analyse and report on performance metrics across field sales, telesales, and business development, including leads, sales, agent recruitment, and overall performance trends
  

• Compile Budget vs Actual (BvA) reports based on key performance indicators
  

• Track and analyse budget expenditure against performance metrics and operational targets
  

Sales Support

• Support new product pilots and launches, including performance tracking and reporting
  

• Ensure all client data is complete, accurate, and consistently updated in CRM and ERP systems
  

• Ensure dashboards and reporting tools reflect accurate and consistent data across all sales reports, flagging and correcting discrepancies where necessary