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Seniority (Sales, marketing, promotion, Human resources, talent development, recruiting)
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Human resources + 2 more
Description
- Bachelor’s Degree or HND qualification in Business Administration, Marketing, Communication, or related fields
- 1 year experience in customer service, sales, or customer relationship management.
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Ability to multitask and manage customer interactions effectively.
- Good problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office and CRM systems.
Responsibilities
- Respond promptly to customer inquiries through phone, email, social media, or in-person interactions.
- Provide accurate information about products, services, pricing, and promotions.
- Identify customer needs and recommend suitable products or services.
- Convert customer inquiries into sales opportunities.
- Maintain strong relationships with new and existing customers.
- Handle customer complaints professionally and ensure timely resolution.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Maintain proper records of customer interactions, transactions, and feedback.
- Meet or exceed assigned sales targets and customer satisfaction goals.
- Collaborate with the sales and marketing teams to improve customer experience.
- Update customer databases and CRM systems with accurate information.
- Provide product knowledge and guidance to customers to support informed purchasing decisions.
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