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Braeburn Schools, British Council, ElimuTab Edtech Africa, Mount Kenya University (MKU), United States International University - AfricaProfession (Education, academic)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Food, nutrition,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Transportation, logistics, driving,
Industry (Sales, marketing, promotion)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Sales, marketing, promotion, Education, academic)
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Mount Kenya University (MKU)
Education + 1 more
Description
Qualification
Must have:
- A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position.
- Must be computer literate.
- Must be affiliated to a relevant professional body.
OR
- A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
- Must be computer literate.
- Must be affiliated to a professional body
Responsibilities
- Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets.
- Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time.
- Liaising with colleagues in other relevant offices to resolve inquiries appropriately.
- Tracking action on all issues raised; and providing feedback on the same.
- Consolidating daily Customer Feedback reports, for the attention of the Principal, ODEL.
- Having full knowledge and ability to access all services, to help meet the individual needs of our customers.
- Ensuring that customers are advised of alternative communication methods.
- Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.
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