Minimum Requirements

• High school diploma or equivalent.
  
• Certifications in Telecommunicator I and II and Hazmat Awareness, in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.)
  
• 1-3 years of experience in emergency dispatch operations, fire service communications, or a related role.
  
• Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel.
  
• Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.
  
• Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms.
  
• Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders.
  
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  
• Must be able to obtain and maintain facility credentials/authorization.
  

• Monitoring fire alarm systems and responding promptly to incoming alarm signals in accordance with established emergency protocols.
  
• Receiving emergency calls and prioritizing, categorizing, and dispatching fire department personnel to incidents.
  
• Operating communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities.
  
• Maintaining clear and direct communication with responding personnel, providing real-time updates on emergency situations.
  
• Accurately documenting all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes.
  
• Monitoring and verifying functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution.
  
• Assisting in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues.
  
• Collaborating with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations.