• First degree in any relevant discipline
  
• Fluent in English
  

• 3 - 7 years’ experience in an area of specialization; with experience working with others
  
• Experience working in a medium organization
  
• Experience in quality assurance function
  

• Effectively execute stated policies and procedures in respect of quality and performance management.
  
• Enforce and maintain quality standards to meet or exceed predefined benchmarks.
  
• Ensure divisional compliance with quality management metrics across the value chain.
  
• Participate in day-to-day performance and quality monitoring exercises.
  
• Routinely monitor transactions performed by process owners to identify non-compliance.
  
• Monitor system activities to ensure smooth operations.
  
• Conduct periodic audits for the division to ensure service standards are adhered to.
  
• Conduct audits and mystery shopping for customer touchpoints.
  
• Conduct quality gap analysis.
  
• Report deviations and non-compliance observations.
  
• Assist in preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
  
• Proactively assist in identifying environmental constraints to quality delivery.
  
• Assist in the application of practical performance boosters (improvement initiatives).
  
• Facilitate target setting and performance contract development for all employees.