Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
  
• Minimum 3–5 years experience as an Executive Assistant or Personal Assistant, preferably in hospitality or corporate environment.
  
• Experience in a luxury hotel environment is an added advantage.
  
• Excellent organizational and time-management skills
  
• Strong written and verbal communication skills
  
• High attention to detail and accuracy
  
• Ability to multitask and work under pressure
  
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  

• Executive Office Support
  
• Manage the GM’s calendar, appointments, travel arrangements, and meeting schedules.
  
• Prepare meeting agendas, presentations, reports, and minutes.
  
• Track action items and follow up with department heads on behalf of the GM.
  
• Screen calls, emails, and correspondence, responding where appropriate.
  
• Maintain organized records, documents, and confidential files.
  
• Communication & Coordination
  
• Act as the primary point of contact between the GM and internal/external stakeholders.
  
• Coordinate communication with department heads, corporate offices, owners, and guests.
  
• Draft professional emails, memos, and reports for the GM.
  
• Support preparation of monthly reports, budgets, and performance reviews.
  
• Operational Support
  
• Assist the GM with tracking departmental KPIs, action plans, and strategic initiatives.
  
• Coordinate logistics for leadership meetings, audits, inspections, and VIP visits.
  
• Assist in organizing town halls, leadership trainings, and employee engagement events.
  
• Support special projects as assigned by the GM.
  
• Guest & VIP Relations
  
• Coordinate VIP guest arrivals, amenities, and follow-ups with relevant departments.
  
• Handle sensitive guest matters with discretion.
  
• Support GM in maintaining relationships with owners, partners, and key clients.
  
• Confidentiality & Professionalism
  
• Maintain strict confidentiality of all executive and company information.
  
• Demonstrate professionalism, discretion, and sound judgment at all times.
  
• Represent the Executive Office with courtesy and professionalism.
  
• Sustainability (ESG)Champion
  
• Coordinate corporate strategy and targets with the team to ensure clear alignment and execution. i.e. G.A.IA 2.0
  
• Monitor project progress and ensure all deadlines are met through proactive follow-up and stakeholder communication.
  
• Oversee recertification and audits, ensuring compliance with applicable standards and requirements. i.e. Green Globe
  
• Collaborate with departmental sustainability champions to drive continuous improvement and strengthen professional sustainability practices.
  
• Reputation Performance Score
  
• Monitor and manage the organization’s Reputation Performance Score to support brand positioning and guest satisfaction.
  
• Respond promptly and professionally to guest reviews across platforms, including Google, TripAdvisor, and TrustYou.
  
• Partner with the Operations team to drive initiatives that increase review volume and enhance overall guest feedback performance.