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Seniority (Banking, microfinance, insurance)
© Fuzu Ltd
Mogo Kenya Limited
Banking + 2 more
Description
Skills & Competencies:
- Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role.
- Proven experience in supervising or leading field technicians
- Strong technical knowledge of installation processes and device troubleshooting.
- Ability to train, mentor, and evaluate technician competency and performance.
- Good problem-solving skills with the ability to resolve technical issues promptly.
- Strong organizational and reporting skills, including experience preparing operational reports.
- Ability to plan, coordinate, and ensure availability of installation tools and devices.
- Strong communication and leadership skills.
- High level of integrity, accountability, and attention to quality standards.
Responsibilities
- Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch.
- Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline.
- Ensure technicians have enough devices during installations/re-installations to avoid delays.
- Attend to technicians on technical matters during installations and sort out any challenges.
- Train technicians on new methods of doing installations to reduce offline.
- Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations.
- Always ensure technicians have all the required installations tools
- Ensure timely submission of offline reports to your supervisor for action.
- At least once in two months to re-train technician on installations and approve his skill for future installations.
- To give or take away approvals for technicians to do installations work.
- To perform any other duty assigned
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