Banking + 2 more
Description
Experience
· Minimum of 1 years’ NOC experience.
· Knowledge of Technical, IT, NOC systems and procedures
· Experience in network support (Routing & switching)
· Experience in the Banking hardware and software.
· Ability to solve different network problems including those that cannot be resolved using typical methods.ti-tasking, good time management and prioritization of workload.
Academic Qualifications
· Bachelor’s degree in information science, Telecommunications, Computer Science or Engineering.
· CCNA
· ITIL4 Foundation/ITSM Certs
Responsibilities
Network monitoring & surveillance.
· Pro-active monitoring of the entire IT Infrastructure and applications systems.
· Performance monitoring, diagnose, and resolve performance issues.
· Applying software and hardware monitoring tools to detect and action faults & warnings
· First Line resolution as per the SLA’s.
· Follow up to confirm service availability and stability after resolution.
· Logging tickets in the ticketing system take ownership and follow up to closure.
· Log calls to service Providers on the various faults captured on proactive monitoring.
· Updating Ticketing tool with relevant professional information during and after fault resolution.
· Resolution of tickets assigned and closure within the stipulated SLA.
· Provision of the incident report with ticket closure.
· Escalation of unresolved tickets to SME’s, Level 2, Level 3, External Partners/Vendors (e.g ISP) as per the Incident Management Procedures.
· Documentation, Reporting & Submission of the Daily/shift reports.
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