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Seniority (Customer support, client care)
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Mini Group
Manufacturing
Description
Qualifications & Experience
- Diploma in Supply Chain Management or related field; minimum 3 years’ experience in order processing/invoicing; ERP experience.
Responsibilities
Order Processing
- Receive, review, and validate customer LPOs/returns for accuracy and completeness; enter approved LPOs into the ERP system as sales orders; ensure correct pricing, item codes, quantities, customer details, and tax codes; escalate discrepancies; strictly follow FIFO and SEFO (Short Expiry First Out).
Delivery Documentation
- Generate delivery notes from the ERP system for approved orders; coordinate with warehouse and logistics teams to support timely order fulfilment; ensure documents are accurate, complete, and properly authorized.
Invoicing & Billing
- Generate customer invoices from delivery notes/sales orders; ensure invoices comply with applicable tax laws, company policies, and customer requirements; issue invoices and maintain records for follow-up and reconciliation.
ERP Data Integrity & Controls
- Maintain high data accuracy for inventory, sales, and financial reporting; adhere to ERP controls and approval workflows; assist in correcting transactional errors as guided by management.
Records, Reporting & Stock Take
- Maintain proper filing of LPOs, delivery notes, and invoices (electronic and physical); generate routine reports on orders, deliveries, and invoicing; support audits and management reviews; participate fully in stock take exercises; perform any other assigned duties.
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