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Kenyatta University, Koitaleel Samoei University College, Oasis Outsourcing, Open University of Kenya, World Agroforestry Centre (ICRAF)Profession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Telecommunications,Transportation, logistics, driving,
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Oasis Outsourcing
Human resources + 2 more
Description
Operations Supervisor
📍 Location: Nairobi
🕒 Monday to friday
We are looking for an experienced and results-driven Operations Supervisor to oversee daily operations, ensure efficiency, and drive continuous improvement across our processes. This role is key to maintaining high performance standards while leading and motivating a team.
- Bachelor’s degree in Business Administration, Engineering, or related field
- 1+ years of experience in operations, team leadership, or supervision roles
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
- Experience with KPIs, reporting, and process optimization
- Ability to work in a fast-paced and dynamic environment
- Experience in BPO
- Knowledge of Lean, Six Sigma, or continuous improvement methodologies
- Proficiency in Excel or data tools
Key Responsibilities
- Supervise day-to-day operations to ensure smooth workflow and productivity
- Monitor team performance, KPIs, and service levels
- Identify process improvement opportunities and implement solutions
- Coordinate with cross-functional teams to ensure operational alignment
- Train, coach, and develop team members
- Handle escalations and resolve operational issues in a timely manner
- Prepare regular operational reports and performance analysis
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