Qualifications & Certifications

• Bachelor’s degree in Business, Information Technology, or a related discipline.
  
• Recognised project management certification (PMP, PRINCE2 or equivalent).
  
• Agile or hybrid delivery certification (Scrum, Disciplined Agile, SAFe or equivalent) preferred.
  
• Change management certification desirable (PROSCI or equivalent).
  

Key Accountabilities

• Delivery Across the Value Chain
  
• Manage project delivery across the Delivery CoE value chain, from validated intent through build, quality assurance, release, and operational readiness.
  
• Orchestrate delivery across Business Analysis, Engineering, Quality Assurance, and Change & Adoption.
  
• Ensure project fundamentals are in place to support successful adoption and value realisation.
  
• Enable effective collaboration between disciplines to ensure cohesive delivery.
  
• Maintain delivery momentum by managing dependencies, risks, and key decisions.
  

Change & Adoption Enablement

• Enable and support business-led Change & Adoption activities to ensure delivered capabilities are ready for adoption.
  
• Ensure change and adoption activities are integrated into delivery plans, milestones, and timelines.
  
• Support readiness planning including communications, training, and operational transition.
  
• Ensure delivery outputs enable successful adoption and sustained ways of working.
  

Stakeholder Engagement & Governance

• Serve as the central coordination point for delivery stakeholders ensuring clarity of roles and expectations.
  
• Facilitate governance forums including Steering Committees and delivery reviews.
  
• Provide transparent reporting on delivery progress, risks, dependencies, and trade-offs.
  
• Support informed decision-making through structured delivery insights.
  

Planning & Delivery Control

• Develop and maintain integrated delivery plans covering scope, milestones, dependencies, resourcing, and forecasts.
  
• Track progress and adjust plans where necessary to maintain delivery commitments.
  
• Ensure adherence to Delivery CoE governance and project standards.
  
• Ensure operational readiness and transition planning are incorporated into delivery.
  

Financial Stewardship

• Manage project financials including budgeting, forecasting, and cost control.
  
• Monitor financial performance and highlight variances early to protect investment value.
  
• Support investment governance and value stewardship.
  

Risk & Issue Management

• Identify and actively manage delivery, operational, and organisational risks.
  
• Facilitate resolution of complex issues through structured analysis and collaborative decision-making.
  
• Ensure delivery risks impacting adoption or operational readiness are proactively addressed.
  

Vendor & Partner Coordination

• Support sourcing activities including vendor evaluation and onboarding.
  
• Coordinate vendor contributions to ensure alignment with delivery milestones and outcomes.
  
• Ensure vendor delivery aligns with Delivery CoE standards and governance.
  

Delivery Excellence & Continuous Improvement

• Apply Delivery CoE standards, frameworks, and governance to ensure consistent delivery practices.
  
• Champion the application of project standards and delivery approaches across our wider team and with business stakeholders
  
• Capture lessons learned and contribute to improving organisational delivery capability.
  
• Contribute to the ongoing maturity of Delivery Centre of Excellence practices.