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Aga Khan Hospitals, Mama Ngina University College (MNUC), Mogo Kenya Limited , Oasis Outsourcing, UNEPProfession
Industry
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Real estate
Description
● Diploma or Degree in Property Management, Real Estate, Business Administration,
Facilities Management, Hospitality Management, Community Development, or a
related field.
● Experience in administration, customer service, hospitality, or property management
is an added advantage.
● Strong communication and interpersonal skills.
● Good organisational and time management abilities.
● Basic computer literacy and willingness to learn estate management systems.
● Excellent Communication and Interpersonal Skills
● Strong Organisational and Time Management Skills
● Customer Service–Oriented Mindset
● Ability to Work Independently and Take Initiative
● Basic Reporting and Record-Keeping Skills
● Proficiency in Microsoft Office / Google Workspace
● Proficiency in WhatsApp, Email, and Digital Communication Tools
● Willingness to Learn and Grow in Estate & Property Management
● Added advantage – trained ISO 9001:2015 awareness
Responsibilities
● Run the daily operations of Unity Silver Hill Estate to ensure smooth and efficient
service delivery.
● Act as a first point of contact for residents’ inquiries, feedback, and minor complaints.
● Assist in coordinating on-site staff including security, cleaners, gardeners, and other
service providers.
● Monitor cleanliness, landscaping, and general upkeep of common areas.
● Assist in enforcing estate rules, policies, and standard operating procedures.
● Maintain accurate and up-to-date estate records, registers, and logs.
● Compile basic daily, weekly, and monthly operational reports.
● Assist in coordinating maintenance works, inspections, and minor repairs.
● Support resident communication through notices, WhatsApp messages, emails, and
circulars.
● Assist in organising community engagements, and events.
● Support data collection on incidents, complaints, and service performance.
● Escalate operational issues to the Assistant General Manager when required.
● Assist the Estate Manager with administrative and operational tasks as needed.
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