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Head Of Operations

Closing: Jun 21, 2024

4 days remaining

Published: May 28, 2024 (21 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The Operations Manager role will be responsible for managing the day-to-day operations for our business, including Customer Service, Payment Operations, and Quality Assurance.

In this role, you will balance executing operational excellence with strategic planning for the various touch points for Operations  Department. This role reports to the CEO.



Responsibilities

The Operations Manager role will be responsible for managing the day-to-day operations for our business, including Customer Service, Payment Operations, and Quality Assurance.

In this role, you will balance executing operational excellence with strategic planning for the various touch points for Operations  Department. This role reports to the CEO.



Coordinate partner operations, including onboarding, partners support, customer support, CRM and technical support, identifying and unlocking opportunities for new corridors.



Operational Leadership: Provide strategic direction and oversight to all operational functions within the company, ensuring alignment with our business objectives and mission.



Business Stream Management: Manage and optimize the performance of our multiple business streams, including workflow automation, performance management and project management and deployment of new products, by developing and implementing operational strategies, KPIs, and performance metrics.



Risk Management: Identify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.



Process Improvement: Drive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.



Come up and enhance effective client’s delivery channels strategies.



Enhance service delivery by providing thought leadership, mentorship, and training to a team of supervisors, payment officers, and customer service officers


Supervise, monitor, and assess the operational performance of each unit in the department, whilst assisting in designing and implementing scalable solutions and platforms that can be replicated across different departments



Establish and maintain third-party partnerships and synergy within the organization, department, or units to encourage pioneering business and market development



Ensure the transaction growth from the existing partners by identifying and capitalizing on potential opportunities



Generate precise reports for the CEO and the board, challenging the status quo and providing new ideas for business development



Education/Qualifications:

  • Bachelor’s degree in Business Management or Economics or Mathematics or Computer Science or related areas.
  • Master’s degree would be advantageous


Professional Qualifications:

  • Any Professional course would be an added advantage


Experience/Background expected from the job holder:

  • At least 3 years of experience in senior operational activities and no less than 1 year in a Senior Management position
  • Fintech or financial services experience - preferred
  • Analytical, with strong Excel and data management skills
  • Results driven, can work both independently and within a team.
  • Exceptional communication skills with a ‘get things done’ attitude
  • Experience of operating in a highly customer-centric culture
  • Ardent desire to learn added information and techniques in a constantly evolving field
  • Attention to detail, keen sense of responsibility and extremely elevated level of integrity
  • Excellent interpersonal, communication and negotiation skills
  • Experience managing, coaching, and coordinating high performing teams across functions
  • Highly entrepreneurial and action-oriented, comfortable with ambiguity and taking initiative
  • Experience in scaling high growth tech companies is preferred
  • Enthusiasm for working across cultures, functions, and time zones

Technical Competencies & Skills required to perform in the job:

Technical skills

  • Technology skills: Computer literate with proficiency in MS Office.
  • Knowledge of Business Environment: Must understand local and global dynamics of the business environments facing customers

Personal attributes

Results Oriented: Be able to have a personal drive to achieve set goals enthusiastically

Decisive and Independent/Agile: Ability to work independently, consult and clarify where necessary and make informed decisions.

Interpersonal Skills; Excellent interpersonal skills, with the ability to establish and develop relationships

Proactive Initiator: Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats.

Team work; Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives

Communication Skills: Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly

 


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