Laundry Manager

Introduction

Designed by a team of highly skilled local and international multi award-winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Northern Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, nightclub, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open soon in Nairobi, Kenya.

Have a quick look at our upcoming hotel here:

Job Brief

We are looking for a Laundry Manager to join our growing team. They must be driven self starters who are eager about customer service. The successful candidate will be tasked with the management of the day to day laundry operations for both in-house guests and external customers. He/she will be the face of the outlet and thus, must be willing to take ownership and
responsibilities as listed below.

Introduction

Designed by a team of highly skilled local and international multi award-winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Northern Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, nightclub, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open soon in Nairobi, Kenya.

Have a quick look at our upcoming hotel here:

Job Brief

We are looking for a Laundry Manager to join our growing team. They must be driven self starters who are eager about customer service. The successful candidate will be tasked with the management of the day to day laundry operations for both in-house guests and external customers. He/she will be the face of the outlet and thus, must be willing to take ownership and
responsibilities as listed below.

• Responsible for driving high levels of customer satisfaction, retention and growth
  

• Participate in the selection and recruitment process for staffing needs of the outlet
  

• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent
  

• Foster a safe, positive and fair work environment by driving accountability to ensure compliance to company policies and procedures
  

• Develop employee schedules while adhering to budgeted payroll hours
  

• Responsible for ensuring payroll preparation reports are accurate and timely
  

• Ensure all tools and logs are being used to maintain optimal operational equipment
  

• Maintain a continual focus on store cleanliness and the availability and functionality of the outlet
  

• Enforce safe practices to prevent incidents, accidents and injuries
  

• Ensure security alarms and surveillance equipment are operational at all times
  

• Ensure adequate levels of inventory are in stock are maintained; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained
  

• Responsible for ensuring all logs are being used to report equipment and building maintenance issues
  

• Conduct frequent audits of preventative maintenance
  

• Immediately escalating hot water, heating, air conditioning and other equipment problems; and the ability to troubleshooting equipment problems and performing minor repairs
  

• Training employees in processing sales and upselling to customers
  

• Continuous focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use, etc.)
  

• Accurate and honest reporting of all information; immediately notifying direct manager of any discrepancies
  

• Responsible for ensuring accurate and timely sales and other information is submitted on a weekly basis
  

• Execution of initiatives to improve the store financial performance; suggesting ways to improve sales or reduce costs.
  

Requirements

• Degree or Diploma in Hospitality Management or their equivalent
  

• At least 3+ years of experience in a similar role
  

• Ability to communicate with all customers and all other stakeholders in a professional
  manner

• Excellent problem resolution skills
  

• Ability to work a flexible schedule