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Supervisor, Corporate Entitlements, Debtors Department

Closing: Jun 16, 2024

1 day remaining

Published: Jun 3, 2024 (12 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

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Qualifications and skills required:

·       Degree/ Diploma in Nursing or equivalent Clinical field

·       Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent

·       Proficient in MS Office Suite

·       Formal training in customer care or equivalent demonstrated experience

·       A minimum 3 years’ experience in a busy Accounting / Credit / Claims Management department.

·       Excellent interpersonal and communication skills, people-handling/customer service and supervisory skills.

·       Ability to build relationships among team members as well as work as a member of the team

·       Ability to work long hours with minimal supervision, has initiative and is proactive

·       Professional grooming and self-presentation

·       Ability to work under pressure and meet stringent deadlines

·       Physically fit and able to sit for long hours.

·       Accuracy & efficiency in handling demanding workload

·       Knowledgeable and can perform routine/non routine assignments.


Responsibilities

Qualifications and skills required:

·       Degree/ Diploma in Nursing or equivalent Clinical field

·       Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent

·       Proficient in MS Office Suite

·       Formal training in customer care or equivalent demonstrated experience

·       A minimum 3 years’ experience in a busy Accounting / Credit / Claims Management department.

·       Excellent interpersonal and communication skills, people-handling/customer service and supervisory skills.

·       Ability to build relationships among team members as well as work as a member of the team

·       Ability to work long hours with minimal supervision, has initiative and is proactive

·       Professional grooming and self-presentation

·       Ability to work under pressure and meet stringent deadlines

·       Physically fit and able to sit for long hours.

·       Accuracy & efficiency in handling demanding workload

·       Knowledgeable and can perform routine/non routine assignments.


·       Corporate Administrative guidelines:  Opening /closing of accounts as advised by relevant authority

·       Coordinate renewal of corporate agreements and fulfillment of terms of the agreement e.g. entitlement, discounts, co-pay, and any other administration rules agreed upon by the client;

·       Organize and hold meetings with corporate clients to discuss the status of their respective accounts administration guidelines;

·       Review of Corporate contract expiry, mapped entitlements, exclusions and administration rules & regulations.

·       Staffing and Training:  Supervise and appraise staff in the section; Schedule and approve staff leave; Participate in the recruitment and selection of personnel for the section; Identify areas of personal and professional growth in order to stimulate personal and organizational growth.

·       Monitoring of invoices returns and taking appropriate action by 3rd of the following month; analyze the reasons for returns and map in system to avoid future returns; Preparing Rejection analysis and monthly reports on the same.

·       Account reconciliations:  Participate in preparation of service audits to enable the department to achieve its quality objective; analyzing account reconciliations on all medical issues; Interpreting medical issues into financial Parameters during reconciliation; participating in reconciliation discussions and reconciliation signoffs.

·       Reporting:  Prepare daily, weekly and monthly account mapping reports; weekly rejection reports and monthly account analysis.

·       Maintenance of timely and accurate departmental reports e.g. accounts opened/closed, rejection rate


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