Closing: May 21, 2024
2 days remainingPublished: May 7, 2024 (12 days ago)
Job Requirements
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Job Summary
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Required skills
- Bachelors degree in Management science or any related field is a must
- Proven experience as Business Operation Manager or similar position
- Experience in customer service is required
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Outstanding communication and interpersonal skills
- Excellent organisational skills with a problem-solving ability
Responsibilities
Required skills
- Bachelors degree in Management science or any related field is a must
- Proven experience as Business Operation Manager or similar position
- Experience in customer service is required
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Outstanding communication and interpersonal skills
- Excellent organisational skills with a problem-solving ability
- Forecast, plan and monitor the department’s budget.
- Drive and own Sales processes, reporting and policy adherence and documentation.
- Provide Sales and distribution with performance reports on all SD KPIs such as activations, primary airtime sales, remuneration earnings and business update
- Prepare presentations on weekly and monthly performance for Commercial Reviews.
- Provide Group office with updates on Department’s initiatives and performance outcomes.
- Track, measure and evaluate on a monthly basis all key KPI’s of new launches for a period of two months.
- Manage, coach and develop a highly motivated team of commercial analysts.
- Work closely with IT to ensure that all reporting requirements are taken in to account.
- Support the Sales team in developing and implementing cascaded strategies and initiatives; providing clarity to other departments, Channel Partners and field sales management team to ensure that mechanics, processes and procedures are well understood and followed.
- Liaise with other departments on business re-engineering processes relating to distribution team and Sales partner support.
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