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Hugo Technologies

Senior Account Operations Manager

Lagos, Nigeria

1 day remaining

Flex Finance

CLOSED

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Lagos, Nigeria

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Economic Community of West African States

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The African Development Bank Group

CLOSED

Short - Term Staff - Team Assistants (Abuja)

Lagos, Nigeria

Closed 2 days ago

Country / Region

Africa
Kenya
Uganda

Fuzu

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Senior Account Operations Manager

Closing: Apr 26, 2024

1 day remaining

Published: Apr 17, 2024 (9 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Qualifications & Experience
  • 7+ years in a client-facing role, with a minimum of 3 years focused on Fortune 200 clients.
  • Proven track record of success in project delivery and client management.
  • Experience leading teams in a complex workflow environment.
  • Proven track record of achieving outcomes, with a willingness to innovate and tackle challenging problems in dynamic environments, particularly adept at building from the ground up.
  • Demonstrable skills managing critical and occasionally intricate customer engagements, with essential skills in negotiation, influencing, and collaboration.
  • Excellent qualitative and quantitative analytical capabilities.
  • Dynamic and adept at managing multiple competing priorities effectively.
  • Proactive mindset, viewing challenges as opportunities and finding motivation in overcoming challenges
  • Ability to adapt communication styles to diverse cultures to reach a consensus
  • Familiarity with data labelling platforms and tools, a plus.
Responsibilities
Qualifications & Experience
  • 7+ years in a client-facing role, with a minimum of 3 years focused on Fortune 200 clients.
  • Proven track record of success in project delivery and client management.
  • Experience leading teams in a complex workflow environment.
  • Proven track record of achieving outcomes, with a willingness to innovate and tackle challenging problems in dynamic environments, particularly adept at building from the ground up.
  • Demonstrable skills managing critical and occasionally intricate customer engagements, with essential skills in negotiation, influencing, and collaboration.
  • Excellent qualitative and quantitative analytical capabilities.
  • Dynamic and adept at managing multiple competing priorities effectively.
  • Proactive mindset, viewing challenges as opportunities and finding motivation in overcoming challenges
  • Ability to adapt communication styles to diverse cultures to reach a consensus
  • Familiarity with data labelling platforms and tools, a plus.
  • As the Account Manager for AI Operations, you'll oversee a diverse portfolio of strategic projects, ensuring their success by blending client relationship management with operational expertise.
  • Your role involves collaborating across Hugo teams to address client needs effectively, drawing on your track record of formulating and executing long-term account strategies.
  • You'll serve as the crucial link between Hugo and its clients, providing account-level oversight and leading strategic discussions.
  • The ideal candidate should have a strong interest in business and technology, coupled with the flexibility for significant customer-facing interactions and operations excellence.
  • Your responsibilities encompass owning outcomes, establishing quality metrics, refining processes, and acting as the main point of contact for clients and internal teams.

Duties

  • Collaborate closely with clients to define project scopes, objectives, and deliverables.
  • Take full responsibility for project outcomes [managed via client SLAs - have they been met], spanning from ideation to result delivery.
  • Strategically plan and execute account management, emphasizing operational excellence and solution expansion for client retention.
  • Serve as the primary contact for high-level client interactions and escalations.
  • Establish and maintain project performance metrics and KPIs for measurement and reporting.
  • Develop an in-depth understanding of each client's structure, goals, culture, and priorities to align account strategies for mutual success.
  • Drive ongoing client engagement through value-driven conversations and participation in various review meetings.
  • Lead the development and implementation of new processes and tools across the organization.
  • Provide consultation and coaching to internal teams on client engagement, operational maturity, and organizational development.
  • A strong inclination for thorough data analysis, employing fundamental principles, and swiftly iterating to achieve desired outcomes.
  • Liaise with Ops leaders to tackle strategic operational challenges through problem-solving and strategic solutions.
  • Liaise with Client Success to ensure seamless communication and alignment of strategies for maximizing client satisfaction, retention, and growth.
  • Stay informed about industry trends and developments in AI technologies, and share insights and best practices internally and with clients to drive innovation and success.

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Business, strategic management jobs

Computers, software development and services industry jobs

Mid-level jobs

Jobs in Lagos

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Business, strategic management jobs in Lagos

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