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Full time Customer support, client care Jobs | Fuzu

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NielsenIQ

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Customer Success Executive

Lagos, Nigeria

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Moniepoint Incorporated

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Moniepoint Incorporated

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HR-EX Consulting

CLOSED

Customer Services & Front Desk Officer

Lagos, Nigeria

Closed 8 days ago

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Africa
Kenya
Uganda

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CLOSED FOR APPLICATIONS

Customer Success Executive

Closing: May 1, 2024

This position has expired

Published: May 2, 2024 (13 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • Good understanding of FMCG industry and trends
  • Solid Knowledge of Nielsen products and services
  • 1-2 years Nielsen Client Service at Response and/or industry experience
  • Participation in a Project
  • Good interpersonal skills – ability to develop relationships internally and at the client organization
  • Strong problem-solving skills, with gradually declining supervision
  • Strong time management skills and prioritization ability, with gradually declining supervision
  • Able to respond to inquiries of moderate complexity with almost zero supervision
  • Able to respond on enquiries of higher complexity with limited supervision
  • Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
  • Able to coach and support Jr. Executives
  • Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them.
Responsibilities
Requirements
  • Good understanding of FMCG industry and trends
  • Solid Knowledge of Nielsen products and services
  • 1-2 years Nielsen Client Service at Response and/or industry experience
  • Participation in a Project
  • Good interpersonal skills – ability to develop relationships internally and at the client organization
  • Strong problem-solving skills, with gradually declining supervision
  • Strong time management skills and prioritization ability, with gradually declining supervision
  • Able to respond to inquiries of moderate complexity with almost zero supervision
  • Able to respond on enquiries of higher complexity with limited supervision
  • Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
  • Able to coach and support Jr. Executives
  • Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them.
  • Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
  • We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
  • We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

Duties

  • Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
  • Build effective relationships with client representatives
  • Own reporting, including report maintenance, business issue analysis, and solution integration
  • Provide training to clients on Nielsen tools and solutions
  • Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
  • Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
  • Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
  • Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
  • Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
  • Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Tags

Customer support, client care jobs

Computers, software development and services industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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