Job Level Specifications

Essential

• Bachelor's Degree in Computer Science, Information Technology
  
• Industry certification in CCNA
  
• Minimum 3 years’ experience in an information technology role.
  
• Experience working with network and server management support.
  

Desirable Criteria

• Working knowledge of systems procurement and requisitions for low-cost items.
  
• Working knowledge with Remote desktop management, Familiarity with a range of computer languages and development paradigms.
  
• Basic knowledge of electronics (computer repairs)
  
• Basic understanding database setup skills using MSSQL, MySQL for roster system configuration desirable
  
• Previous experience in training
  

Mobile/PC

• Primary contact for Mobile/Tablet issues – hardware and software.
  
• Coordination with field staff - Mobile/PC Usability, features, issues, feedback.
  
• Keep track of problems and repairs-log all tasks performed
  
• Windows and Android configuration – User, Admin, security
  

Service

• Set up equipment for new users and employees.
  
• Provide helpdesk and technical support either by phone, remote access, or site visits
  
• Advanced Hardware and software troubleshooting skills a must have-Know his/her way around laptop hardware, software applications, operating systems.
  
• Hardware and software installations and upgrades.
  

Special Projects

• Object-Oriented programming preferable knowledge in Java, Python, or R
  
• Ticketing- log IT issues encountered and follow-up for ticket resolution and closure within stipulated timelines.
  
• User training on MS 365 Suite
  

Networks

• Network monitoring, troubleshooting, maintenance and provision of weekly network reports
  
• Participate in ITO documentation including network diagrams and network processes
  
• implement and oversee network devices configuration and periodic backup plan and restoration when needed.