Job details:

The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers

• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.

• Knowledge of customer service principles

• At least two years relevant work experience, one of which must be in a leadership position.

• Knowledge of office administration

Job details:

The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers

• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.

• Knowledge of customer service principles

• At least two years relevant work experience, one of which must be in a leadership position.

• Knowledge of office administration

• Develop and implement strategies for the achievement of the team portfolio quality target.

• Recruit and lead the required sales agents/loans officers as per the targets.

• Develop and implement staff retention strategies.

• Regularly train and support sales agents on all processes.

• Develop and implement marketing strategies for the sales agents aimed at assisting them to achieve their set targets.

• Supervise and support sales agents to achieve their individual targets month on month on sales and portfolio quality.

• Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.

• To enforce a zero tolerance to fraud culture in his/her team.

• To maintain high standards of customer satisfaction in line with the company's customer service charter.

• Ensure discipline is maintained in his/her team in alignment with the company values.