Requirements
• Bachelor’s degree in Information Technology
• 8 to 10 years' experience in technical specialty (ERP and applications support, security, data management)
• Proficiency in the usage Of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.
• Finance background and experience is a plus.
Skills:
• Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
• General team spirit: Creative, strength Of proposal for performance improvement
Job application procedure
You can apply by submitting your cover letter and CV to [email protected] with subject line Business Systems Administrator by 4th May, 2024.All application documents Must be in either PDF or MS. Word.
• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Manage Knowledge Database, User documentation, FAQs (Workday and FIS).
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, Snow for FIS).
• Provide& pre-script standard incident resolution (Workday and FIS).
Deployment — upgrade (Workday)
• Assist the future deployment of Workday modules.
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
• Open Business cases in Workday Community for identified issues.
• Follow all small and large system evolutions requested by users and developed by AMS.
• Follow all SaaS application upgrades and measure their impact for the users.
• Contribute to a more efficient and comprehensive usage of the Business Systems.
Systems (Workday and FIS)
• Guarantee and follow systems quality, performance, and availability.
• Follow data integrity.
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
• Implement KPIs to monitor and improve activity (management cost, problem rate, productivity, etc.)
Others (Workday and FIS)
• Guarantees with the solutions and service providers the maintenance of overall applications operations' quality and performance.
• Coordinate the EACOP "Key-users" network With business entities.
• Be the main point Of contact for Workday, FIS, and AMS.
• Follow the budget related to Workday, FIS, and AMS.
• Ensures compliancy of every dataset with operations, projects and business processes standards
H3SE Roles and responsibilities
• The service holder shall always demonstrate a continuous commitment to EACOP Ltd H3SE standards
