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Mid-level Banking, microfinance, insurance Jobs in Africa
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Industry (Mid-level)
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Seniority (Banking, microfinance, insurance)
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CIC Insurance Group
Banking + 2 more
Description
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to Assistant Manager Client Relations, the purpose of the role will be to handle administration on retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.
Key Responsibilities
- Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
- Providing superior services to retirement benefits to forge strong business relationships and Ensuring the fund is managed and administered in full compliance with existing legislation.
- Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
- Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
- Maintaining accurate records for retirement benefits.
- Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
- Marketing organizations products.
- Preparing summary reports of the retirement benefits business when required and on a timely basis.
- Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
- Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
- Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
- Guide new schemes in the registration process with RBA & KRA.
- Processing pensioner’s payroll, preparing life certificates and P9 forms.
- Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
- Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Minimum of Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics
- Minimum of Five (5) years’ relevant experience, Minimum of 2 Years work experience in a similar role
- Progress towards a professional certification (AIIK/FSRI/ACII)
Why Join Us?
Joining CIC Insurance Group as a Senior Pension Administrator offers an opportunity to play a significant role in shaping the financial security and retirement outcomes of individuals while managing relationships with Trustees, members, and key stakeholders. In this role, you will gain extensive exposure to the end-to-end administration of diverse retirement benefits schemes, regulatory compliance, governance, member education, and business development. You will also have the opportunity to influence the quality of service and strengthen long-term client relationships while supporting the growth and retention of the pension business. If you are a client-focused, detail-oriented professional with strong knowledge of retirement benefits administration and a passion for delivering trusted financial solutions, CIC provides a platform to deepen your expertise, grow professionally, and make a meaningful impact on the financial futures of our clients.
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