HF Group
Site Administrator
Nairobi
• Kenya
Closed for applications
KCB Group
Branch Channels Officer
Kampala
• Uganda
Closed for applications
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FINCA Uganda
Financial Inclusion Officers
Kireka,
Mukono,
Jinja
• Uganda
+ 19 moreClosed for applications
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Industry (Business, strategic management, Entry and Basic-level)
Aeronautics,Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Finance & FinTech,Financial Services,Manufacturing,Marketing, advertising,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Transportation, logistics, storage,
Seniority (Business, strategic management, Banking, microfinance, insurance)
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HF Group
Banking + 2 more
Description
Key Competencies and Skills
- Knowledge of CRM software and Microsoft Office Suite - intermediate excel skills.
- Solid customer service attitude with excellent negotiation skills.
- Knowledge of KYC/AML compliance requirements.
- Astute product knowledge.
- Proven work experience as a site coordinator or sales support agent.
- Strong communication skills – written and spoken.
- Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels.
- Ability to multi-task and cope with tight deadlines in a high-pressure environment.
- Must be a self-starter and have an appreciation of business growth and priorities.
- Teamwork, interpersonal and problem-solving skills.
- Analytical and organizational skills.
- Demonstrate Integrity and Professionalism.
Minimum Qualifications, Knowledge and Experience
- A Business-related degree from a reputable university preferably in Building and Construction, Real Estate Management, Urban Planning, Land Economics and Civil Engineering.
- At least 1-year experience in administration role in a financial institution.
Responsibilities
- Receive and schedule site visits for interested walk-in purchasers or those arising from the marketing activities.
- Generate and record sales leads from customer calls and site visits.
- Be the custodian of the project site phone and response to all calls.
- Keep a proper record of potential customers who have visited the site, capturing their contacts.
- Assign leads to the sales team and keep tab of the follow up progress for both walk-ins and calling customers.
- In liaison with the project manager, keep a budget tracker for the project.
- In coordination with the project manager, monitor the project deliverables.
- Prepare documentation and seek approval for all project-related payments.
- Ensure potential customers who visited the site are followed up on a call.
- Closing direct and indirect sales.
- Client documentation and filing.
- Deliver excellent customer service to both calling and in-person customers.
- Offer administrative support at the site office.
- Preparing sales and project update reports.
- Escalating and following up on client issues with the assistant project development manager.
- General cleanliness and tidiness of the office.
- Order office supplies, stationery & work equipment facilitation for the department and new recruits.
- Following up on payments of all site office bills.
- Supervising all the work happening at the site e.g. beaconing, civil works.
- Any other duty assigned by the line manager.
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