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MTN Nigeria
Partner - Client Success Strategic and Global
Ikoyi
• Nigeria
Closed for applications
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Dangote Group, Deloitte Nigeria, Greenwich Trustees Limited, MTN Nigeria, Stanbic IBTC BankProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Security,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Business, strategic management)
Aeronautics,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Energy, utilities, environment,Financial Services,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Raw materials, oil, chemicals,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management)
© Fuzu Ltd
MTN Nigeria
Telecommunications
Description
Education:
First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
Service Management certification (added advantage)
Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others which includes
- Experience working in a medium organization
- Experience in the telecommunications industry in a similar role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
- Membership of Professional Customer Service/Relations associations will be an added advantage
Responsibilities
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure Quality Assurance and prompt invoice delivery
- Ensure resolution of ALL service provisioning and sales support PPPs items
- Ensure less than 5% customer churn on managed accounts
- Constant analysis of Managed customer database for Revenue and Debt management
- Ensure 98% collection of ALL invoices as at when due
- Analysis of customer requests for prompt resolution
- Ensure end-to-end account management for Enterprise customers
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
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