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I&M Bank
ICT Governance Officer
Nairobi
• Kenya
Closed for applications
Profession (Banking, microfinance, insurance, Entry and Basic-level)
Industry (Information technology, software development, data, Entry and Basic-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Data/Research,Education, academic,Energy, utilities, environment,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Banking, microfinance, insurance)
© Fuzu Ltd
KCB Group
Banking + 2 more
Description
Qualifications
- Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
Responsibilities
- Complete all business service requests within SLA timelines.
- Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
- Support successful channels application deployments or enhancements per month without SLA breaches.
- Resolve high-priority incidents within SLA.
- Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
- Implement process improvements or automation initiatives per quarter to enhance service delivery.
- Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
- Fast request fulfillment of business service requests, improving operational turnaround and productivity.
- Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
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