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Customer support, client care jobs in Ngong, Kenya
15 jobs found
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Fairmont Hotels & Resorts, Mogo Kenya Limited , Oasis Healthcare Group Limited, Oasis Outsourcing, TeleperformanceProfession
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Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
The Boma Hotel
Restaurant + 2 more
Description
REQUIREMENTS & QUALIFICATIONS
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field. Proficiency in OPERA PMS is required.
- Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles.
- Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation.
- Excellent customer service and guest-relations skills.
- Strong communication and interpersonal skills.
- Good computer literacy and ability to work with hotel systems and Microsoft Office.
- Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue. Professional grooming and presentation.
- High level of attention to detail, accuracy and confidentiality.
EXPERIENCE
- Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment.
- Previous experience using OPERA PMS.
- Experience in Front Office cashiering.
- Demonstrated experience in guest service, complaint handling and service recovery.
- Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage.
- Experience in a 4-star or 5-star hotel will be an added advantage.
- Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage
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