Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Restaurant, hospitality, travel jobs
Published
Profession
Industry
Seniority
Customer support, client care Jobs in Africa
7
jobs
Kempinski Hotels
Reservations Agent
Nairobi, Kenya
Radisson Hotel Group
Server / Waiter / Waitress
Lagos, Nigeria
Accor Hotels
Host / Hostess
Nairobi, Kenya
Hotel Consulting Group
Guest Service Agent
Lagos, Nigeria
Accor Hotels
Spa Manager
Nairobi, Kenya
Hotel Consulting Group
Guest Relations Officer
Lagos, Nigeria
Radisson Hotel Group
Hostess
Nairobi, Kenya
Eric Kayser
CLOSEDFloor Runner
Lagos, Nigeria
Bukkha Hospitality Limited
CLOSEDOrder Processor
Lagos, Nigeria
Get personalised job alerts directly to your inbox!
Fastest Cakes Limited
CLOSEDCustomer Service Officer
Lagos, Nigeria
Closing: May 7, 2024
9 days remainingPublished: Apr 27, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
- The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Skills, Knowledge and Expertise
- Good knowledge of Opera PMS
- At least 1 year of previous experience in a reservation’s role.
- Excellent proficiency in and English, both written and spoken.
- Sales and guest relations skills.
- Detail-orientated.
- Good communicator and listening skills.
- Demonstrate energy and enthusiasm.
- Ability to identify errors and proper reporting.
Responsibilities
- The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Skills, Knowledge and Expertise
- Good knowledge of Opera PMS
- At least 1 year of previous experience in a reservation’s role.
- Excellent proficiency in and English, both written and spoken.
- Sales and guest relations skills.
- Detail-orientated.
- Good communicator and listening skills.
- Demonstrate energy and enthusiasm.
- Ability to identify errors and proper reporting.
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.