Sun King
Team Manager - Call Center Operations
Lagos
• Nigeria
Closed for applications
Burn
Logistics Officer, Bonds and Customs
Nairobi
• Kenya
Closed for applications
Sun King
Area Business Manager, Ahoada (Rivers State)
Lagos
• Nigeria
Closed for applications
Sun King
Area Business Manager, Makarfi (Kaduna State)
Lagos
• Nigeria
Closed for applications
Sun King
Area Business Manager, Sagbama (Bayelsa State)
Lagos
• Nigeria
Closed for applications
Sun King
Sales Specialist - Solar Inverter, Lekki (Lagos State)
Lagos
• Nigeria
Closed for applications
Sun King
Sales Specialist - Solar Inverter, Festac (Lagos State)
Lagos
• Nigeria
Closed for applications
Sun King
Senior Marketing Associate – PAYG Phones (Lagos, Nigeria)
Lagos
• Nigeria
Closed for applications
d.light SOLAR
Assistant Manager, Contact Centre Operations
Nairobi
• Kenya
Closed for applications
Get personalised job alerts directly to your inbox!
Sun King
Logistics Manager (Lagos, Nigeria)
Lagos
• Nigeria
Closed for applications
Top cities with open vacancies
Jobs in Lagos, Jobs in Nairobi, Jobs in Kampala, Jobs in Zaria, Jobs in RuiruProfession (Energy, utilities, environment, Mid-level)
Accounting, finance, banking, insurance,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,Human resources,Information technology, software development, data,Installation, maintenance, repair,Manufacturing, operations, quality,Media, communications, languages,Research, academy,Sales, marketing, promotion,Transportation, logistics, driving,
Industry (Mid-level)
Aeronautics,Agriculture, fishing, forestry,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Energy, utilities, environment)
© Fuzu Ltd
Sun King
Energy + 2 more
Description
You might be a strong candidate if you:
- Have prior experience managing a team is an added advantage but not a must.
- Have good coaching and communication skills.
- Have minimum of 2 years’ experience within a contact center environment.
- Have Strong coaching and people-development skills through call listening, quality feedback, etc.
- Are able to deal with demanding customers and escalations
- Are a creative thinker.
- Have managed customer escalations which ultimately resulted in favorable customer satisfaction rating.
Responsibilities
- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s and team meetings.
- Keeping up to date with business development and new product lines.
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members.
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Manage and inspire a team of customer service agents to deliver excellent levels of team performance and customer satisfaction.
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
- Work with the management team to identify and deliver positive change and business efficiencies.
- Deliver the allocated part of the operation within budgets, service levels and business targets.
- Escalate any appropriate problems to senior management.
- Highlight operational risks and areas for improvement.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.