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Seniority (Financial Services)
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PalmPay
Financial Services
Description
- HND, or B.Sc. in any discipline.
- Minimum of 1 year of experience in field collections, loan recovery, or as a field agent in the fintech or banking sector.
- Must be highly familiar with the Ota and Ifo local government areas.
- Exceptional negotiation, persuasion, and interpersonal communication skills.
Responsibilities
- Conduct daily on-site visits to customers with overdue balances to secure immediate repayments.
- Engage with debtors to understand their financial challenges and establish realistic, sustainable repayment schedules.
- Perform "skip tracing" to locate customers who have changed addresses or are difficult to reach.
- Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures.
- Maintain accurate, real-time records of all field activities, customer interactions, and payment commitments in the recovery system.
- Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brand’s reputation.
- Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases.
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