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Credit Direct Limited, Ecobank Nigeria LTD, Greenwich Trustees Limited, PalmPay, Stanbic IBTC BankProfession (Financial Services)
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Seniority (Financial Services)
© Fuzu Ltd
PalmPay
Financial Services
Description
Requirements
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Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
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Experience: 3–5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
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Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
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Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
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Adaptability: Comfortable working across multiple time zones and cultures.
Responsibilities
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Dashboard Management & Maintenance
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Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
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Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.
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Business Enablement & Training
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Act as the primary point of contact for front-line business teams across Africa.
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Provide manual instuction and support to business teams on how to use dashboards effectively.
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Vigilant Monitoring & Anomaly Detection
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Proactively monitor all dashboards and identify abnormal data patterns.
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Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
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Escalate data issues and provide clear feedback to product or engineering teams when necessary.
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